We provide a tailored service to meet your needs and those of your clients and their pets, indeed – our referral service is an extension of your service to them.
We encourage all vets to call us to discuss a case without any obligation to refer it. If you decide that the case should be referred, our referral process is simple and hassle-free, making it as quick as possible for you.
A referral goes through the following stages:
- Make a referral either online or by email. You can also call us simply to discuss a case without any obligation to refer it.
- We then call your client to arrange a convenient time to visit our Swindon Hospital.
- Your client meets the relevant member of our Exotics team for consultation and diagnosis. The options are discussed with your client and the best course of action agreed. You will be contacted by your preferred means of contact with on-going updates until discharge.
- Following discharge, instruction and advice will be given directly to the client in the form of a discharge note. A copy of this will immediately be forwarded to your practice.
- A full report will be sent to you by your preferred means of contact within 48 hours of the patient discharge.
In some cases, it may not be possible or in the patient’s best interest to perform all the necessary diagnostic tests and procedures in a single day, resulting in your client’s pet being hospitalised overnight or being booked in for another time. Any patient who is hospitalised will be cared for by our emergency and critical care team overnight. Through this joined up approach we are able to enhance the level of care offered to any patient admitted.
Our promises to referring vets
- We will deliver the highest possible customer service and communication to you and your clients.
- We will deliver exceptional clinical care(*) to ensure we achieve the best for your patients, your clients and your practice.
- When we discharge a pet we will call or contact you with an interim report within 2 hours and a full written report within 48 hours.
- We understand and will always respect and protect the relationship that exists between you and your clients.
Where feasible we are also happy to provide clinical advice, interpret radiographs and laboratory results.
(*) More so than for cats and dogs, avian and exotic pets are typically extremely ill at point of referral. As such, we often need to carry out extensive diagnostic tests and take pride in being able to offer the highest level of care, however on occasion this can be expensive for your clients. We recommend that all owners are advised to insure their pets, so that we are able to provide the best ethical treatment, without financial limitations.