• Call our surgery01793 603 800

We are open and COVID-19 SECURE. Click here to find out more

COVID-19 Update

Please see our latest client guidelines below

Over the past several months, we’ve committed to keeping you, your pets and our people safe under hugely challenging circumstances.

We realise how difficult this has been for everyone — especially those of you who have had to hand over critically-ill pets at the door of one of our premises.

Current measures we are implementing:

  • Asking pet owners in an emergency to call us first rather than turning up unannounced
  • Asking that clients ring us from the carpark on arrival 
  • Asking that all pets where possible (and appropriate) are in a safe and secure carrier
  • We will safely disinfect carriers on entry and exit of the building – using an avian and exotic safe disinfectant
  • Consultations will be conducted over the telephone 
  • Clients will be asked to remain outside the building while we examine their pet
  • In exceptional circumstances clients will be allowed in the building – on these occasions we provide hand sanitiser for anyone entering and leaving
  • Asking all visitors to wear suitable face coverings – both while inside and outside the hospital
  • Fitting Perspex screens around reception desks
  • Encouraging customers to pay by card whenever possible
  • Cleaning at regular intervals to a medical-grade standard