COVID-19 Update

Over the past several months, we’ve committed to keeping you, your pets and our people safe under hugely challenging circumstances.

We realise how difficult this has been for everyone — especially those of you who have had to hand over critically-ill pets at the door of one of our premises.

Current measures we are implementing:

• Asking pet owners in an emergency to call us first rather than turning up unannounced
• Asking that clients ring us from the carpark on arrival 
• Asking that all pets where possible (and appropriate) are in a safe and secure carrier
• We will safely disinfect carriers on entry and exit of the building – using an avian and exotic safe disinfectant
• Consultations will be conducted over the telephone 
• Clients will be asked to remain outside the building while we examine their pet
• In exceptional circumstances clients will be allowed in the building – on these occasions we provide hand sanitiser for anyone entering and leaving
• Asking all visitors to wear suitable face coverings – both while inside and outside the hospital
• Fitting Perspex screens around reception desks
• Encouraging customers to pay by card whenever possible
• Cleaning at regular intervals to a medical-grade standard