Whether visiting us for a referral appointment or for our first-opinion consultation service, you will receive a warm welcome from our Reception team.
If you are visiting for our first-opinion consultation service:
Our exotics vet will meet with you for an appointment lasting at least half an hour to check and discuss your pet’s health with you.
If you are visiting for our referral service:
Before meeting you and your pet, we will have been in touch with your vet to discuss your pet’s health and treatment history.
When you arrive for your appointment our consulting Referral Clinician will spend between 45-60 minutes with you and your pet to gain a better understanding of your pet’s illness/injury and how your pet has responded to any treatment carried out by your own vet. If we feel that we can assist in improving your pet’s health then we will discuss the various options available, the costs and the prognosis and ensure that you have a thorough understanding so that you can make an informed decision. There is no obligation to continue any further with treatment.
In some cases the proposed procedure may only take a few hours and you may choose to wait. In other cases you may prefer to go home, particularly if your pet is required to stay overnight.
If your pet is admitted into the hospital, he/she will be settled into the exotic pets ward and looked after by our nurses and animal care assistants whilst he/she awaits the procedure.
We have vets and nurses caring for your pet round-the-clock. You will be contacted by our team to give you an update on your pet’s progress. When your pet is ready to come home, we will call you to arrange a convenient time for you to collect your pet.
When you collect your pet, we will advise you of any after-care required and you will receive a going home pack.
All your notes will be forwarded to your vet.